River Ranch RV (“River Ranch”, “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.riverranchrv.com/ (the “Website”), and our practices for collecting, using, maintaining, protecting and disclosing that information. We only ask for personal information that we truly need to provide a service to you.
This policy applies to information we collect:
On the Website.
In email, text and other electronic messages between you and the Website.
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by River Ranch or any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.
In order to help us improve your experience with our products and services, River Ranch uses Google Analytics to monitor and identify trends and usage statistics. Google Analytics may collect certain information while you are using the Website, such as: how often different buttons and menu items are clicked, execution time for different operations, error reports, software version, platform information, application/product usage, features usage, exception tracking, operating system information, and product logs.
River Ranch does not use Google Analytics to collect any information that personally identifies you. The collection of this non-personally identifiable information will cease once your use of the Website has ceased; however, River Ranch may retain your information to further research the trends and statistics described above.
As outlined in this policy, you have the right to access your data and request that we delete any data we have stored at River Ranch. You may also send us general requests for information regarding how we use, collect, or store personal information.
In order for us to verify that the request to exercise any of these rights is truly coming from you, we require that you contact us directly, even if you have already spoken with other authorized agents—such as park staff or call center agents.
To request information regarding the personal information that we have stored in your profile or about how we handle data, or to access, correct or delete such information, please call 863.578.7392 or send an email to info@riverranchrv.com. We will be happy to assist you.
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Website or through any of its features, register on the Website, use any of the interactive features of the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any other identifier related to you. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@riverranchrv.com.
We collect several types of information from and about users of our Website, including information:
By which you may be personally identified, such as name, postal address, email address, telephone number, payment information, and any other identifier by which you may be identified or contacted online or offline (“personal information”);
That is about you but individually does not identify you; and/or
About your internet connection, the equipment you use to access our Website, and usage details.
Directly from you when you provide it to us.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our business partners. Information collected from business partners may include information submitted through live chat features and via support tickets on our Website (where available) when those features are hosted by third party service providers.
The information we collect may include:
Information that you provide by filling in forms on the Website. This includes information provided at the time of reserving a campsite or registering for a user account. We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through the Website and of the fulfillment of your reservation.
Your search queries on the Website.
If reserving a campsite, we may request your birthday or anniversary date to allow parks to provide you with specific discounts or services.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to the Website, including location data and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to the Website.
Analyze and address errors that may occur when using the Website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit CampLife, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
We use information that we collect about you or that you provide to us, including any personal information:
To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information below.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. This includes, without limitation, any park where you make a reservation through the Website. The park will use your information to confirm your reservation, create an invoice for your stay, run reports, and perform other management tasks.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of River Ranch’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by River Ranch about our Website’s users is among the assets transferred.
To third parties (parks listed on the Website) to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
Although River Ranch does not sell your personal information, we may disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our website Terms and Conditions and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of River Ranch, our customers, or others.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with third parties (e.g., parks that are listed on the Website) for promotional purposes, you can opt-out by sending us an email with your request to info@riverranchrv.com.
Promotional Offers from CampLife. If you do not wish to have your contact information used by CampLife to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to info@riverranchrv.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to River Ranch as a result of any transactions.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
If you are a resident of the European Union (“EU”), we will process your personal information in compliance with the EU General Data Protection Regulation (“GDPR”). For information submitted through any of our Websites, River Ranch is the data controller, as defined under GDPR. In accordance with GDPR, you, as a data subject, will be accorded with any applicable rights, which may include the following:
right of confirmation;
right of access;
right to recertification;
right to erasure;
right of restriction of processing;
right to data portability;
right to object;
right to withdraw data protection consent; and
right to lodge a complaint with a supervisory authority.
If you wish to exercise any of the rights set out above, please send a written request to River Ranch at info@riverranchrv.com. We may need to request specific information from you to confirm your identity and ensure your right to access your personal information (or to exercise any other right listed above). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We collect and use these categories of personal information for our business and commercial purposes described in How We Use Your Information above.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
River Ranch does not sell personal information.
Sharing Personal Information
We may share your personal information as described under Disclosure of Your Information above.
In the preceding twelve (12) months, River Ranch has disclosed the following categories of personal information for a business purpose:
Identifiers
Commercial information
Geolocation data
We disclose your personal information for a business purpose to the following categories of third parties:
Service providers.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
Calling us at 863.578.7392
Emailing us at info@riverranchrv.com
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may also make a request to know or delete on behalf of your child by calling us at the phone number or emailing us at the email address provided above.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at info@riverranchrv.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
We do not currently sell consumer information, nor do we plan to sell consumer information in the future.
Nonetheless, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by emailing us at info@riverranchrv.com.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Phone: 863.578.7392
Email: info@riverranchrv.com
If you need to access this Policy in an alternative format due to having a disability, please contact us using either of the methods provided above.
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